Return and Refund Policy

At Collectors Paradise, customer satisfaction is our priority. If you encounter any issues with your order, please review our refund policy below.

Refund Eligibility

Refunds are only applicable in the following cases:

1. Lost Shipment

   • If your package is lost in transit, a full refund will be issued.
   • Proof from the shipping courier is required.
   • Claims must be made within 30 days from the shipping date.

2. Damaged Items Due to Shipment

   • If your item arrives damaged due to shipping, you are eligible for a 50% refund of the item’s paid value.
   • Clear photos of the damaged item and packaging are required as proof.

3. Incorrect Items Received

   • If the item you received is not what you ordered, you are eligible for a 100% refund of the item’s paid value.
   • You may keep the incorrect item as compensation.

Refund Process

• Contact us first to discuss the issue before initiating a refund request.
• Please allow up to 7 days for the refund process after approval.
• Refunds will be processed to the original payment method.

For assistance, please reach out to our customer service team at collectorsparadisejb@gmail.com.